General conditions of rental

RESERVATION
In order to make a reservation the client must send in the enclosed booking form, correctly filled in, within 10 days of receiving the offer. On receiving confirmation of the provisional booking the client must send 25% of the total rental, by postal transfer or by bank transfer, this should be received by the agency within 10 days of the receiving of the confirmation. The booking is considered as firm on reception of the deposit, excepting the case of circumstances beyond control. The agency will send the client a receipt for the money paid. The remaining 75% will paid on arrival, before taking possession of the property. (CHECK PAYMENT IS NOT ACCEPTED)

PRICE OF RENTAL
The price paid by the client includes: a) normal use of water, gas and electricity. b) house-hold equipment: Kitchen equipment, crockery, cutlery, etc. c) taxes.
The following are not included in the rental: excessive use of gas, water, electricity, heating and the cleaning on departure, bed linen and Tourist tax.
The agency reserves the right to increase the price as shown on its lists, when the reasons are beyond its control. If the price is increased, the client may choose to either pay difference or to cancel the booking, in this instance the agency will return any money paid, but under no circumstances will the agency be liable for any compensation.

CANCELLATIONS
If the client cancels a confirmed booking the agency will retain the deposit as compensation. The agency will cancel the property reservation, and the rental fee will be forfeited, if the property is not occupied within 48 hours of the date of arrival, unless the agency is informed about the delay.

DEPOSIT
The client will leave a security of 200,-€, or the equivalent in his own currency, on arrival and before occupying the property. On his departure this deposit will be returned once the property has been checked and there is nothing found to be broken, damaged or missing. Should there be any of these problems the cost will be deducted from the deposit. Should any damages amount to more than the deposit paid the client will be responsible for paying the difference.

ARRIVALS
On arrival the client should go at BOSCH API offices at C/ Palau, 4 on the following timetable:
Normal working days: 10 am to 1 pm and 3 pm to 7 pm
Holidays 10 am to 12 pm
The clients may move into the reserved property from 4 pm onward on the first day of the letting (but before 8 pm).
Within the first 24 hours of his stay the client should check over the property and inform us immediately of any problem. Claims cannot be accepted after this time. The client must notify the agency of any damages or breakage that occurs during his stay, and must be prepared for repaired to be carried out as soon as possible. It is absolutely necessary for all occupants over to register in the “Libro de Ocupantes” and to show their passport or identity card.

DEPARTURES
The day before leaving the client should inform the agency of the time he intends to leave and to arrange to have the property checked. The latest time of departure is 10 am. If the client wishes to leave the property before the rental period is over, he will not have the right to have any money back.

COMPLAINTS
The agency will give due attention to all complaints, and will try to find a solution for all reasonable complaints. We will take note of any complaints under the rules laid out by Minister of Information and Tourism.
The agency will not be held responsible for any theft, damage or accidents that may occur to the clients personally or to their possessions during their stay. We suggest they should take out tourist insurance policy.

FORBIDDEN
Clients are forbidden to: Take furniture into the property. (b) Have more people staying in property than maximum laid out in the contract. (c) Take in paying guests. (d) Take harmful or flammable material or substances into property, or others which could harm or annoy the neighbours. (e) Carry out any activity which goes against the normal rules of mutual tolerance, morality, decency or public order. (f) Use equipment which consumes more than normal amounts of power.
If the client does not respect these prohibitions the agency may cancel the contract, half of the rent corresponding to the remaining days of the stay will be returned to the client, and the other half will be retained by the agency as compensation.